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The player from Italy wished to shut their casino account right after realizing it absolutely was unlawful to Engage in and withdraw money from non-AAMS web-sites. They'd submitted their verification paperwork various occasions devoid of accomplishment and had in no way obtained affirmation on the account closure Irrespective of promises from your casino.
My name is Mirka, and I might be aiding you in resolving this case. Now I would like to invite Winnita Casino consultant to hitch this conversation.
In keeping with our overview methodology, we calculated the casino’s Security Index dependant on greater than twenty elements, such as its financials, fairness of T&Cs, participant complaints, plus much more. The upper the protection Index, the greater probably you happen to be to receive your winnings with no difficulties. 7.5
We've reviewed the knowledge pertaining to your ask for. As I can see, we sent a number of email messages to 2 different email addresses, but regrettably, we did not receive the asked for information.
An bold job whose objective should be to celebrate the best and quite possibly the most accountable companies in iGaming and provide them with the recognition they are worthy of.
If you have any further more thoughts or need support with gambling-linked challenges, be sure to allow me to know.
I’m sorry to listen to that you just weren't entirely content with your contact with our colleagues in the web Chat. From what I'm able to see, our workforce has persistently supplied you with precise info relating to your verification whenever requested.
Casino.Expert is undoubtedly an independent source of information regarding on-line casinos and on the net casino video games, not managed by any gambling operator. All our evaluations and guides are established honestly, based on the very best knowledge and judgement in the users of our independent professional workforce; on the other hand, They may be supposed for useful reasons only and really should not be construed as, nor relied upon as, lawful suggestions.
For clarifications your on the net help is not very good. They offer me answers pasted from I do not know where.. it generally seems like a robotic responses. the automatic reply email normally no-one who clarifies which document is asked for explicitly.
Exactly how much do gamers complain concerning the casino?Issues can notify quite a bit a few casino’s standing. If many players complain about particular methods that are not in keeping with honest Perform, it really is a clear signal that some things could be done better.
I hope we should be able to allow you to to solve this concern immediately. Thank you in advance for your personal reply.
Immediately after publishing a complaint, the player's paperwork were being promptly verified, plus the withdrawal was processed. The player confirmed receipt on the resources, and also the grievance was marked as settled by us.
So, ideally, we are going to be able to find out The rationale the casino is doing this and every thing is going to winnita it 777 be explained quickly.
AGGIORNAMENTO: giorno sixteen mi è stato detto che il mio account è ancora in verifica a tempo indeterminato e di aspettare.